Interested? Apply here.

**Superpower is on a mission to change the way people engage with their health, for life.**

If healthcare were built today, it would look completely different. Personalized. Preventative. Performance enhancing.

To accomplish this mission, we’re building the most comprehensive and convenient longevity system on the planet – a thoughtfully designed, all-in-one platform for easily improving our personal health. We deliver the most advanced diagnostics and vetted therapeutics to those who seek a longer, healthier and more vital life. Fundamentally, we believe that every person deserves access to the world’s best care, and that everyone should have sovereignty over their own health.

Welcome to a new era of personal health.

About the role

Superpower is looking to bring on a Customer Support Representative to join our high-touch concierge support team. This isn’t your average support role, our members deserve white glove concierge-level support and we’re committed to going above and beyond.

As a Customer Support Representative, you’ll be the first point of contact for our members, acting as a trusted guide through their health journey with Superpower. Whether it’s helping our members schedule a blood draw, or orienting them to our platform, you’ll ensure every interaction is seamless, empathetic, and solutions-focused.

This role is best suited for someone who thrives in a fast-paced, service-driven startup environment, has a passion for improving the future of healthcare, and can think critically while delivering outstanding, compassionate support.

Key Responsibilities:

• Respond promptly to member inquiries via SMS and email, with a commitment to replying within 10 minutes or less.
• Monitor the Emergency inbox to quickly identify and escalate time-sensitive member needs.
• Perform accurate data admin tasks such as updating member profiles, reviewing membership details, and verifying lab order statuses.
• Investigate and resolve complex issues by collaborating cross-functionally with teams such as Operations and Engineering.
• Be a member advocate, consistently seeking ways to enhance the member experience and exceed expectations.
• Maintain up-to-date knowledge of company processes, systems, and service updates to deliver accurate, high-touch support.